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Improved Results from CRM – “The truth” study

The Thriving Company Ltd is expert in ensuring that Client Relationship Management efforts really do deliver results…

This isn't just about technology - at all - but a variety of other areas.

As an example of our commitment to defining and sharing best practice we partner with Managing Partners Forum and Professional Marketing Forum to run an regular study into CRM activities, the results gained (in terms of revenue, profit and a number of areas) and the relationship between the two.

This allows us to identify and isolate the key activities that drive improved financial results. You can download the summary report from the 2011 study, which includes 277 participants from professional services firms, and overviews the performance of systems and vendors here.

Our own extensive experience, together with the detailed analysis of the underlying data, allows us to help firms really drive forward their success - based not on conjecture, but fact.

For more information, please contact us at robin@thrivingcompany.co.uk, or call Robin Dicks on 44 (0)7940 886677.