Why Thriving?
We are a specialist, responsive company which helps our clients improve their marketing, business development and client satisfaction - and hence financial performance. We focus on helping professional, financial and other B2B businesses.
Our particular expertise has been drawn from many years of in-house experience in such businesses, in addition to our consulting experience. In research projects for example, we don't use junior associates or inexperienced staff because it is important that business knowledge and a high quality of interpretation prevails; it is also important that the clients of our clients view their opinion as being valued.
So far, every client we have worked for has said that we have at least met expectations, and more typically, we have exceeded them. We'd like to do the same for you.
Scroll down to learn a little more about our backgrounds and where we have helped clients. You can also see more information in our case studies, testimonials and articles.
After every engagement we follow up with a review with clients, to determine the value you received, how satisfied you are, and whether we can make any improvements.
All our clients who complete this review are invited to nominate a charity, to whom we will provide a donation as part of our thanks for their feedback.
For more information, please contact us at info@thrivingcompany.co.uk, or call Robin Dicks on 07940 886677.
Robin Dicks - Founder & Director
Robin has over 20 years experience in Professional Services and Complex B2B services marketing. He specialises in helping firms really understand what clients need from them, and helping them deliver it.
His focus and expertise in client, market research and client relationship management experience includes over 15 years in house working for PWC, Standard and Poor's and The Royal Bank of Scotland in private and international banking, before setting up Thriving, so he understands the internal pressures many clients face.
Main areas of expertise include undertaking and managing cost effective high quality client research projects, project managing pan-European CRM projects, developing client teams, training on CRM and client service issues, and helping firms and fee earners with best in class account management, and strategic targeting approaches.
Mike Harrison - Associate
Mike has a total of 29 years experience in researching clients and markets including a variety of senior in-house positions before "going external" and for the last fourteen years has specialised in qualitative research.
He is a very experienced moderator of focus groups and depth interviews and has employed a wide range of interview approaches and techniques to elicit the experiences, perceptions and beliefs of respondents.
Mike has particular experience of the financial, professional, and business services, and in the technology sector, as well as having undertaken projects in the food and drink and hospitality industries.
Mike is a Full Member of the Market Research Society and holds the Society's Diploma.
Claudine Andahl - Company Secretary
Claudine is responsible for all post project reviews within the Thriving Company, together with aspects of project quality control, and financial and administrative matters. She has over 15 years experience in HR and financial services.
The Winning Firm Alliance
Thriving is also a member of the Winning Firm Alliance, which includes expertise in strategy, people and performance, strategic marketing and development, financial management and measurement, risk, quality management and compliance, and IT Strategy and project management. You can see more at www.winningfirmalliance.com