It’s very noticeable that we’re seeing some increasingly common and important themes from feedback given by clients of professional services firms.

Hugely abbreviated, the key needs are these:

  1. Better project management
  2. Better communication of progress and status
  3. More use of technology to allow self service and ‘close to real-time’ information updates

Client contacts of firms are under pressure to achieve speed, and efficiency. Firms that don’t get this are going to lose work.

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