Emerging key themes from clients of professional service firms

It’s very noticeable that we’re seeing some increasingly common and important themes from feedback given by clients of professional services firms.

Hugely abbreviated, the key needs are these:

  1. Better project management
  2. Better communication of progress and status
  3. More use of technology to allow self service and ‘close to real-time’ information updates

Client contacts of firms are under pressure to achieve speed, and efficiency. Firms that don’t get this are going to lose work.

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