It’s very noticeable that we’re seeing some increasingly common and important themes from feedback given by clients of professional services firms.
Hugely abbreviated, the key needs are these:
- Better project management
- Better communication of progress and status
- More use of technology to allow self service and ‘close to real-time’ information updates
Client contacts of firms are under pressure to achieve speed, and efficiency. Firms that don’t get this are going to lose work.