by Robin Dicks | Sep 2, 2024 | Robin's Blog
The recent news that Ofsted is changing from a one-word rating to a more nuanced system got me thinking again about the remaining focus on Net Promoter Scores NPS by some firms. And indeed, the focus on Likelihood to Recommend as they manage individual client...
by Robin Dicks | Feb 9, 2024 | Uncategorized
I was pleased and flattered to be asked to contribute to a new book. Ditch The Billable Hour! Implementing Value-Based Pricing in a Law Firm – Shaun Jardine (hawksmoorpublishing.com) Don’t let the fact I contributed put you off, my input was only about...
by Robin Dicks | Sep 20, 2023 | Uncategorized
It’s very noticeable that we’re seeing some increasingly common and important themes from feedback given by clients of professional services firms. Hugely abbreviated, the key needs are these: Better project management Better communication of progress and...
by Robin Dicks | Jul 17, 2023 | Uncategorized
My article on how law firms can ask the right questions of clients, in order to boost their performance and the health of the firm, has just been published in the Law Society’s magazine, “Managing for Success”. Take a look at the article here
by Robin Dicks | Jun 30, 2023 | Robin's Blog
Normally, of course I’d say yes. However… In my (driving) life I’ve had more cars from one marque/brand than any other – five in fact. Bit of an advocate really. Until a recent experience. Won’t bore you with the detail, but for the best part of 2 months I was unable...
