The importance of the right measure

“GDP” is back in the headlines again after the news that the UK is (probably) in recession, and ex PM Liz Truss’s comments about wanting to “grow the pie”, irrespective of how it is distributed. I have a couple of problems with GDP as the...

Pricing, profitability, and value to the client

We’ve just done a study with 68 participants from professional services firms, about approaches to pricing and the impact on profitability. One of the things that struck me was the examples given of the most profitable matters and relationships. When people...

Doing good

As the founder director of Thriving, it feels pretty good to reflect on the fact we’ve raised about £10000 over the past year for various causes, including over £1000 for the people of Ukraine. I know its very little compared to what major PLCs may raise, and...

Value for money

Value for money continues to be one of the most misunderstood aspects of providing professional service. And, when clients rate their firm’s performance, it’s very often the aspect that is rated most lowly. These things are not unconnected. Take a look at...

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