by Robin Dicks | Jul 15, 2013 | Uncategorized
Really excited by the online commercial client feedback system we’re developing. It’s intended to help firms generate key strategic and client insight of course, but also identify hidden opportunities with clients, and open the door to further...
by Robin Dicks | Jul 1, 2013 | Uncategorized
Recently The Lawyer magazine commented on the benchmark study we conduct around how professional services firms manage client relationships.It clearly identified the core issues around management and strategy – see...
by Robin Dicks | Mar 12, 2013 | Uncategorized
As a judge in the recent Managing Partner Forum awards in this category I was pleased to see some of the efforts being made by firms in this area. There is no doubt that many firms are recognising that more informal, judgemental forms of performance management, that...
by Robin Dicks | Oct 26, 2012 | Uncategorized
The time to think strategically about future profitability is now. Phil Gott (a colleague in the Winning Firm Alliance) and I spoke during LawNet’s Practice Finance Management day on 16th October – if you’d like to access the slides and some of the...
by Robin Dicks | Sep 18, 2012 | Uncategorized
Recent research across the FTSE 350 in part emphasised the longevity of auditor/client relationships (see https://www.accountancyage.com/aa/news/2197422/ftse-350-use-same-auditor-for-an-average-of-113-years ) What is perhaps more interesting is the reasons which were...
