The European Super League and selective deafness

Writing this as the short-lived idea of a European Super Football league comes crashing down.

There couldn’t be a clearer example of a strategy and objective created internally. Without thinking of stakeholders. Without understanding customer needs. Without consulting. And perhaps most dramatically, without asking or clearly recognising what fans/customers/the market VALUES in what you do.

There was such a gulf between what the architects of this idea focused on and what their most loyal supporters wanted. It’s a salutary lesson for any business in developing its aims or strategy without listening and taking on board feedback from its customers and major stakeholders.

Internally driven strategy without being sense-checked? Very expensive mistake. Listen to your customers.

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