by Robin Dicks | Jan 24, 2020 | Uncategorized
Shortly after the referendum on UK membership of the EU Robin and Phil Gott of Peopleism created a short “manifesto” for those in key roles on responding to the changed conditions created by the result. This is more true than ever now. You can see the manifesto here. ...
by Robin Dicks | Jan 20, 2020 | Robin's Blog
At the end of 2019 we completed a research programme for a major law firm into the future of in-house legal teams, what they would look like in 2025, and the challenges faced. The results were fascinating and it struck me that they might well also be true for many...
by Robin Dicks | Feb 20, 2019 | Uncategorized
Though it shouldn’t, it still surprises me when I hear feedback from clients of law firms about a particular issue. If anything it seems to be becoming more frequent. We hear “war stories” from clients who talk about contacting the person dealing with their issue at...
by Robin Dicks | Jan 24, 2019 | Uncategorized
Thriving did a small research project last year looking at some non-client firms and exploring areas of best, good, and less good practice. You can see the results in more detail in the Articles section. What is hampering firms gain the benefits of client insight in...
by Robin Dicks | Mar 8, 2018 | Robin's Blog
I’ve recently been looking at getting new car. So I make appointments for test drives etc. All good fun. At one car brand/dealer, once I’d made the appointment, I got an email reminder the day before, then on the morning, and subsequently I’ve had...
