by Robin Dicks | Jul 1, 2013 | Uncategorized
Recently The Lawyer magazine commented on the benchmark study we conduct around how professional services firms manage client relationships.It clearly identified the core issues around management and strategy – see...
by Robin Dicks | Jun 19, 2013 | Uncategorized
Mary Dejevsky, one of the columnists in The independent newspaper, wrote pretty scathingly about process of gaining feedback (see this link). Its well observed and quite funny in pinning the practice of “bog standard” questions which don’t provide...
by Robin Dicks | May 22, 2013 | Uncategorized
It’s been a while coming, but we’ve completed the exec summary of the 2013 benchmark study, done in conjunction with Managing Partner Forum and PM Forum. Some of the headlines are:the necessity of an effective vision, strategy and metrics is becoming even...
by Robin Dicks | Mar 12, 2013 | Uncategorized
As a judge in the recent Managing Partner Forum awards in this category I was pleased to see some of the efforts being made by firms in this area. There is no doubt that many firms are recognising that more informal, judgemental forms of performance management, that...
by Robin Dicks | Jan 29, 2013 | Uncategorized
At a networking breakfast recently, I was struck by the different approaches taken by the accountants and lawyers attending.A “board-table” discussion was generated about the prospects for the economy in 2013, how banks and others could help generate...
by Robin Dicks | Dec 18, 2012 | Uncategorized
I think one of the key future activities which will define the continued health of any professional services firm is its ability to gather client knowledge and to use it. We’re hearing a lot about “big data” for good or ill, but what are the inputs...
