by Robin Dicks | Nov 19, 2013 | Uncategorized
A recent study of global finance professionals has suggested that few organisations are yet getting the benefits of “big data”. The possible causes forwarded include costs, the value of big data not being understood and time availability (or lack of)....
by Robin Dicks | Oct 21, 2013 | Uncategorized
Once again at a speaking engagement this month I asked delegates to flag up the key challenges in their firm, when it came to extending relationships with clients. These were some of those flagged:Fee earners discomfort in broaching subjects where they are not...
by Robin Dicks | Sep 19, 2013 | Uncategorized
During last month a survey about levels of employee pride in various professions – including legal, accountancy, and insurance – was published. Broadly, it reported that about 4 in 10 employees in the legal and accountancy sectors are not proud. Given the...
by Robin Dicks | Aug 16, 2013 | Uncategorized
At a recent presentation I made, the audience fed back pressing concerns that were impacting their firm’s ability to extend their relationships with clients. One attendee mentioned what I’ll call “client abandonment” – and this was...
by Robin Dicks | Jul 19, 2013 | Uncategorized
A recent article in the Law Gazette described the potential impact on major firms in 2013-14, of corporate clients reviewing their law firm relationships. This risk holds for all providers of professional services. Erroneously, it can sometimes be viewed as just a...
by Robin Dicks | Jul 15, 2013 | Uncategorized
Really excited by the online commercial client feedback system we’re developing. It’s intended to help firms generate key strategic and client insight of course, but also identify hidden opportunities with clients, and open the door to further...
