How can you help your staff retain their clients?

I’m not going to say “this is a challenging time”. There‚Äôs no need to replay all that. You already know.

What’s more important is that some of the unknowns may derail your competitive ability to retain work and clients over the next few months.

I’ve written about this at more length elsewhere (see here) But some of the key bits are ensuring that not only do you know what your clients want, but you understand how emotionally capable staff – and their line managers – are to deliver it. That requires finding out, in a sensitive, and risk-free way.

You can’t be resilient if you don’t know what you need to do to create that resilience.

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