by Robin Dicks | Jan 23, 2014 | Uncategorized
We’re currently working on a really interesting staff engagement and opinion survey for a client. They recognise that, in order for the firm to grow strongly, staff at all levels need to be engaged, to understand the direction of the firm, to be managed well...
by Robin Dicks | Dec 19, 2013 | Uncategorized
Not artificial intelligence this time! But is it:- appropriate?- integrated? By this we mean do all the elements align to create more than the sub of their parts AND do the activities play to key aspects of value to clients – as well as supporting the sales and...
by Robin Dicks | Aug 16, 2013 | Uncategorized
At a recent presentation I made, the audience fed back pressing concerns that were impacting their firm’s ability to extend their relationships with clients. One attendee mentioned what I’ll call “client abandonment” – and this was...
by Robin Dicks | Jul 19, 2013 | Uncategorized
A recent article in the Law Gazette described the potential impact on major firms in 2013-14, of corporate clients reviewing their law firm relationships. This risk holds for all providers of professional services. Erroneously, it can sometimes be viewed as just a...
by Robin Dicks | Jul 1, 2013 | Uncategorized
Recently The Lawyer magazine commented on the benchmark study we conduct around how professional services firms manage client relationships.It clearly identified the core issues around management and strategy – see...
