by Robin Dicks | Dec 8, 2010 | Uncategorized
First, some excerpts…though click on to https://www.legalweek.com/legal-week/blog-post/1930261/-poor-advice-poor-service-expensive-clients-arent-getting-happier-law-firms for more of the detail. One (of several) of Legal Week’s articles on the results...
by Robin Dicks | Dec 7, 2010 | Uncategorized
Quite an emotive subject for many of us! But nonetheless, some points come out of it that are useful “refreshers” in our overall business development and “pitching” efforts. Of course, there are a number of variables that we may never know...
by Robin Dicks | Nov 10, 2010 | Uncategorized
Probably sheer coincidence, but both Accountancy Age and The Lawyer reported recently on two different approaches to gaining referrals from professional networks and partners. See...
by Robin Dicks | Oct 11, 2010 | Uncategorized
I was reminded of a very important point when speaking at an event last week, and reviewing the results of the “Client Relationship Management – The truth in professional services” benchmark study. This is that only 28% of firms covered said...
by Robin Dicks | Sep 24, 2010 | Uncategorized
Recently I compiled a short synopsis of some of the key things that law firm clients say, when they describe incidences where they are either beginning to use, or considering using other firms for more of their business, or where they discount a firm for certain types...
