by Robin Dicks | Feb 11, 2011 | Uncategorized
We’re beginning to plan the 2011 version of the benchmark study into CRM in professional services, that we do in conjunction with Professional Marketing Forum. 273 people participated last time and gave the most robust sense of “what’s happening out...
by Robin Dicks | Jan 25, 2011 | Uncategorized
At Thriving at the moment, we’re just completing a study on the ways in which major companies select and evaluate suppliers (in a particular professional/financial service sector). In a good proportion of cases, even if there is an explicit tender process,...
by Robin Dicks | Dec 8, 2010 | Uncategorized
First, some excerpts…though click on to https://www.legalweek.com/legal-week/blog-post/1930261/-poor-advice-poor-service-expensive-clients-arent-getting-happier-law-firms for more of the detail. One (of several) of Legal Week’s articles on the results...
by Robin Dicks | Dec 7, 2010 | Uncategorized
Quite an emotive subject for many of us! But nonetheless, some points come out of it that are useful “refreshers” in our overall business development and “pitching” efforts. Of course, there are a number of variables that we may never know...
by Robin Dicks | Nov 10, 2010 | Uncategorized
Probably sheer coincidence, but both Accountancy Age and The Lawyer reported recently on two different approaches to gaining referrals from professional networks and partners. See...
by Robin Dicks | Oct 11, 2010 | Uncategorized
I was reminded of a very important point when speaking at an event last week, and reviewing the results of the “Client Relationship Management – The truth in professional services” benchmark study. This is that only 28% of firms covered said...
