by Robin Dicks | Aug 16, 2013 | Uncategorized
At a recent presentation I made, the audience fed back pressing concerns that were impacting their firm’s ability to extend their relationships with clients. One attendee mentioned what I’ll call “client abandonment” – and this was...
by Robin Dicks | Jul 1, 2013 | Uncategorized
Recently The Lawyer magazine commented on the benchmark study we conduct around how professional services firms manage client relationships.It clearly identified the core issues around management and strategy – see...
by Robin Dicks | Dec 18, 2012 | Uncategorized
I think one of the key future activities which will define the continued health of any professional services firm is its ability to gather client knowledge and to use it. We’re hearing a lot about “big data” for good or ill, but what are the inputs...
by Robin Dicks | Nov 19, 2012 | Uncategorized
Client and market knowledge can be gained in many traditional, and non-traditional ways. CRM software, traditional market research methods, social media, account management activities as well as other methods all have value. I think that creating a more joined up...
by Robin Dicks | Oct 10, 2012 | Uncategorized
The latent legal market and dropping new client leads Rocket Lawyer, the “Google-backed legal services platform” recently announced that it is on track to sign up 25 firms to its panel in the UK by the end of 2012. Amongst the media coverage there were...
