by Robin Dicks | Sep 18, 2012 | Uncategorized
Recent research across the FTSE 350 in part emphasised the longevity of auditor/client relationships (see https://www.accountancyage.com/aa/news/2197422/ftse-350-use-same-auditor-for-an-average-of-113-years ) What is perhaps more interesting is the reasons which were...
by Robin Dicks | Aug 20, 2012 | Uncategorized
Managing Partner’s Forum, together with the FT, recently published the results of a study into effective client-advisor relationships. One of the questions asked “Which of these tools or services would you actively encourage firms to invest in as a...
by Robin Dicks | Mar 20, 2012 | Uncategorized
Its still a challenging time for professional services firms. But many are now starting to look ahead Markets have changed or even disappeared and client needs in the future will be different. To prosper, firms need to ask themselves: “What kind of firm do we really...
by Robin Dicks | Jan 19, 2012 | Uncategorized
More of my clients and contacts are thinking about, or implementing ways to better manage performance of both the firm as a whole and individual staff. Unsurprising perhaps. If economic growth continues to be slow, how does the firm grow profitability? Either by...
by Robin Dicks | Oct 25, 2011 | Uncategorized
The 2011 “Managing Client Relationships – the truth in professional services” study has just been completed. It includes feedback from 277 participants on the activities they undertake, the level of benefits gained, their expectations for investment...
