How would you value your team?

The January football transfer window is pretty bizarre if viewed dispassionately – but in an idle moment it made me think. If your firm were a football team, how would you value your players? Who are your star strikers and which central midfielder would you...

Its still about what people do…

For most professional services firms, successful growth remains driven by how well aligned marketing, business development and the activities of fee earners are – and, of course, how well they are executed. But it’s not a perfect world: what is there is a...

0 out of 10 for client satisfaction….

Mary Dejevsky, one of the columnists in The independent newspaper, wrote pretty scathingly about process of gaining feedback (see this link). Its well observed and quite funny in pinning the practice of “bog standard” questions which don’t provide...

Ten outputs from client feedback

I think one of the key future activities which will define the continued health of any professional services firm is its ability to gather client knowledge and to use it.  We’re hearing a lot about “big data” for good or ill, but what are the inputs...

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