by Robin Dicks | Sep 2, 2024 | Robin's Blog
The recent news that Ofsted is changing from a one-word rating to a more nuanced system got me thinking again about the remaining focus on Net Promoter Scores NPS by some firms. And indeed, the focus on Likelihood to Recommend as they manage individual client...
by Robin Dicks | Feb 9, 2024 | Uncategorized
I was pleased and flattered to be asked to contribute to a new book. Ditch The Billable Hour! Implementing Value-Based Pricing in a Law Firm – Shaun Jardine (hawksmoorpublishing.com) Don’t let the fact I contributed put you off, my input was only about...
by Robin Dicks | May 27, 2020 | Robin's Blog
A couple of weeks ago our car – probably like many others in the last few weeks – had a flat battery. The thing about modern cars is it’s a lot more complicated than it used to be, you can’t just stick jump leads on any more. In the end it...
by Robin Dicks | May 14, 2020 | Robin's Blog, Uncategorized
I’m not going to say “this is a challenging time”. There’s no need to replay all that. You already know. What’s more important is that some of the unknowns may derail your competitive ability to retain work and clients over the next few months....
by Robin Dicks | Jan 20, 2020 | Robin's Blog
At the end of 2019 we completed a research programme for a major law firm into the future of in-house legal teams, what they would look like in 2025, and the challenges faced. The results were fascinating and it struck me that they might well also be true for many...
