How would you value your team?

The January football transfer window is pretty bizarre if viewed dispassionately – but in an idle moment it made me think. If your firm were a football team, how would you value your players? Who are your star strikers and which central midfielder would you...

Its still about what people do…

For most professional services firms, successful growth remains driven by how well aligned marketing, business development and the activities of fee earners are – and, of course, how well they are executed. But it’s not a perfect world: what is there is a...

Innovation in Performance Management

As a judge in the recent Managing Partner Forum awards in this category I was pleased to see some of the efforts being made by firms in this area. There is no doubt that many firms are recognising that more informal, judgemental forms of performance management, that...

Ten outputs from client feedback

I think one of the key future activities which will define the continued health of any professional services firm is its ability to gather client knowledge and to use it.  We’re hearing a lot about “big data” for good or ill, but what are the inputs...

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