by Robin Dicks | Jan 24, 2019 | Uncategorized
Thriving did a small research project last year looking at some non-client firms and exploring areas of best, good, and less good practice. You can see the results in more detail in the Articles section. What is hampering firms gain the benefits of client insight in...
by Robin Dicks | Jan 8, 2015 | Uncategorized
I recently wrote a piece on questions that firms should ask themselves, when reviewing their level of client insight. Here are some of them in case helpful for anyone as a check-list. Can your activities be improved to better answer these issues? * What are the most...
by Robin Dicks | Oct 15, 2014 | Uncategorized
A while back, I wrote about how thought leadership was potentially very powerful but was being misused by some firms (who consequently did not secure the benefits they hoped for). There’s a useful update on this which I saw recently in an article in the Legal...
by Robin Dicks | Aug 22, 2014 | Uncategorized
For most professional services firms, successful growth remains driven by how well aligned marketing, business development and the activities of fee earners are – and, of course, how well they are executed. But it’s not a perfect world: what is there is a...
by Robin Dicks | Aug 15, 2014 | Uncategorized
As part of the family holiday preparation I “volunteered” to get the Euros we needed. “Luckily” my mobile network provider sent me information about the special deal available to their members via a well known high street name. All good, one...
by Robin Dicks | Jul 16, 2014 | Uncategorized
We recently completed a study titled “Big data – the truth in professional services” as part of our focus on capturing what really drives results (rather than what is “hyped”). We found that big data may now be a cliché BUT effective...
