by Robin Dicks | Mar 24, 2022 | Uncategorized
As the founder director of Thriving, it feels pretty good to reflect on the fact we’ve raised about £10000 over the past year for various causes, including over £1000 for the people of Ukraine. I know its very little compared to what major PLCs may raise, and...
by Robin Dicks | Mar 24, 2022 | Uncategorized
Value for money continues to be one of the most misunderstood aspects of providing professional service. And, when clients rate their firm’s performance, it’s very often the aspect that is rated most lowly. These things are not unconnected. Take a look at...
by Robin Dicks | Apr 21, 2021 | Uncategorized
Writing this as the short-lived idea of a European Super Football league comes crashing down. There couldn’t be a clearer example of a strategy and objective created internally. Without thinking of stakeholders. Without understanding customer needs. Without...
by Robin Dicks | May 14, 2020 | Robin's Blog, Uncategorized
I’m not going to say “this is a challenging time”. There’s no need to replay all that. You already know. What’s more important is that some of the unknowns may derail your competitive ability to retain work and clients over the next few months....
by Robin Dicks | Jan 24, 2020 | Uncategorized
Shortly after the referendum on UK membership of the EU Robin and Phil Gott of Peopleism created a short “manifesto” for those in key roles on responding to the changed conditions created by the result. This is more true than ever now. You can see the manifesto here. ...
by Robin Dicks | Feb 20, 2019 | Uncategorized
Though it shouldn’t, it still surprises me when I hear feedback from clients of law firms about a particular issue. If anything it seems to be becoming more frequent. We hear “war stories” from clients who talk about contacting the person dealing with their issue at...
