by Robin Dicks | May 27, 2020 | Robin's Blog
A couple of weeks ago our car – probably like many others in the last few weeks – had a flat battery. The thing about modern cars is it’s a lot more complicated than it used to be, you can’t just stick jump leads on any more. In the end it...
by Robin Dicks | Jul 11, 2016 | Robin's Blog
The world (or at minimum the UK) feels different than it did on 23 June and the result and its’ aftermath of course will have implications for your clients. Much is still uncertain. But it’s an important time to reach out to clients; not just to tell, but...
by Robin Dicks | Aug 22, 2014 | Uncategorized
For most professional services firms, successful growth remains driven by how well aligned marketing, business development and the activities of fee earners are – and, of course, how well they are executed. But it’s not a perfect world: what is there is a...
by Robin Dicks | Jun 19, 2013 | Uncategorized
Mary Dejevsky, one of the columnists in The independent newspaper, wrote pretty scathingly about process of gaining feedback (see this link). Its well observed and quite funny in pinning the practice of “bog standard” questions which don’t provide...
by Robin Dicks | Dec 18, 2012 | Uncategorized
I think one of the key future activities which will define the continued health of any professional services firm is its ability to gather client knowledge and to use it. We’re hearing a lot about “big data” for good or ill, but what are the inputs...
