by Robin Dicks | Apr 7, 2015 | Robin's Blog
As we’ve written about extensively elsewhere, there are 5 key drivers of profitable growth for a firm – and extending what you do with clients is a hugely important one. Is there genuinely high potential or is this just great in theory? I’ve spent a...
by Robin Dicks | Jan 8, 2015 | Uncategorized
I recently wrote a piece on questions that firms should ask themselves, when reviewing their level of client insight. Here are some of them in case helpful for anyone as a check-list. Can your activities be improved to better answer these issues? * What are the most...
by Robin Dicks | Oct 22, 2014 | Robin's Blog
In our work in talking to clients of professional services firms, we mainly identify opportunities, risks, and key actions that the firm can take to strengthen or extend the relationship. Occasionally we don’t though. A few weeks ago I spoke to a client of a...
by Robin Dicks | May 7, 2014 | Uncategorized
An interesting article on Legal Futures noted that the Legal Services Board has secured agreement from regulators to publish information in a way that can be used by comparison websites.Is the volume of transactions that would be referenced on sites, for any but the...
by Robin Dicks | Jul 19, 2013 | Uncategorized
A recent article in the Law Gazette described the potential impact on major firms in 2013-14, of corporate clients reviewing their law firm relationships. This risk holds for all providers of professional services. Erroneously, it can sometimes be viewed as just a...
