Client insight – some self-review questions

I recently wrote a piece on questions that firms should ask themselves, when reviewing their level of client insight. Here are some of them in case helpful for anyone as a check-list. Can your activities be improved to better answer these issues? * What are the most...

“They should have asked me 5 years ago!”

In our work in talking to clients of professional services firms, we mainly identify opportunities, risks, and key actions that the firm can take to strengthen or extend the relationship. Occasionally we don’t though.  A few weeks ago I spoke to a client of a...

“Spending squeezes” and client choices

A recent article in the Law Gazette described the potential impact on major firms in 2013-14, of corporate clients reviewing their law firm relationships. This risk holds for all providers of professional services. Erroneously, it can sometimes be viewed as just a...

© 2014-2024 The Thriving Company Ltd All Rights Reserved | Website by Pink Desk Studio