by Robin Dicks | Jan 8, 2015 | Uncategorized
I recently wrote a piece on questions that firms should ask themselves, when reviewing their level of client insight. Here are some of them in case helpful for anyone as a check-list. Can your activities be improved to better answer these issues? * What are the most...
by Robin Dicks | Oct 22, 2014 | Robin's Blog
In our work in talking to clients of professional services firms, we mainly identify opportunities, risks, and key actions that the firm can take to strengthen or extend the relationship. Occasionally we don’t though. A few weeks ago I spoke to a client of a...
by Robin Dicks | May 7, 2014 | Uncategorized
An interesting article on Legal Futures noted that the Legal Services Board has secured agreement from regulators to publish information in a way that can be used by comparison websites.Is the volume of transactions that would be referenced on sites, for any but the...
by Robin Dicks | Jul 15, 2013 | Uncategorized
Really excited by the online commercial client feedback system we’re developing. It’s intended to help firms generate key strategic and client insight of course, but also identify hidden opportunities with clients, and open the door to further...
by Robin Dicks | Jul 1, 2013 | Uncategorized
Recently The Lawyer magazine commented on the benchmark study we conduct around how professional services firms manage client relationships.It clearly identified the core issues around management and strategy – see...
