by Robin Dicks | Aug 31, 2016 | Robin's Blog
I was furious with the service I received recently but the company involved has ‘stalled my hand’. There are lessons for others. Myself and my family had a fabulous holiday in Italy. Great service everywhere. The glaring exception was car-hire. Aggressive...
by Robin Dicks | Aug 18, 2015 | Robin's Blog
Most client feedback exercises get feedback about how the firm performs. Better ones also identify what factors have the greatest impact on the client’s continued use of the firm. But few – still – use the opportunity created by the process to get...
by Robin Dicks | Aug 15, 2014 | Uncategorized
As part of the family holiday preparation I “volunteered” to get the Euros we needed. “Luckily” my mobile network provider sent me information about the special deal available to their members via a well known high street name. All good, one...
by Robin Dicks | May 7, 2014 | Uncategorized
An interesting article on Legal Futures noted that the Legal Services Board has secured agreement from regulators to publish information in a way that can be used by comparison websites.Is the volume of transactions that would be referenced on sites, for any but the...
by Robin Dicks | Jan 23, 2014 | Uncategorized
We’re currently working on a really interesting staff engagement and opinion survey for a client. They recognise that, in order for the firm to grow strongly, staff at all levels need to be engaged, to understand the direction of the firm, to be managed well...
