by Robin Dicks | May 7, 2014 | Uncategorized
An interesting article on Legal Futures noted that the Legal Services Board has secured agreement from regulators to publish information in a way that can be used by comparison websites.Is the volume of transactions that would be referenced on sites, for any but the...
by Robin Dicks | Feb 18, 2014 | Uncategorized
Thought leadership is perhaps, ironically, becoming devalued by repetition and by firms not fully working through what it means and what it can do for them. We’re working with a client who will be using our research to support thought leadership and to more...
by Robin Dicks | Dec 19, 2013 | Uncategorized
Not artificial intelligence this time! But is it:- appropriate?- integrated? By this we mean do all the elements align to create more than the sub of their parts AND do the activities play to key aspects of value to clients – as well as supporting the sales and...
by Robin Dicks | Aug 16, 2013 | Uncategorized
At a recent presentation I made, the audience fed back pressing concerns that were impacting their firm’s ability to extend their relationships with clients. One attendee mentioned what I’ll call “client abandonment” – and this was...
by Robin Dicks | Nov 19, 2012 | Uncategorized
Client and market knowledge can be gained in many traditional, and non-traditional ways. CRM software, traditional market research methods, social media, account management activities as well as other methods all have value. I think that creating a more joined up...
