by Robin Dicks | Nov 19, 2012 | Uncategorized
Client and market knowledge can be gained in many traditional, and non-traditional ways. CRM software, traditional market research methods, social media, account management activities as well as other methods all have value. I think that creating a more joined up...
by Robin Dicks | May 15, 2012 | Uncategorized
The latest edition of the PwC benchmark survey covering the financial performance of law firms in the UK makes interesting reading. While the data relates to UK law firms, many of the underlying issues are true for any professional services firm, anywhere. You can...
by Robin Dicks | Apr 18, 2012 | Uncategorized
Today, in most professional and financial services sectors, firms need to outperform their peers in order to grow not just revenue but profit as well. Unless you have unique technical skills that others cannot replicate, you must do the right things (i.e. have the...
